How HealthifyMe addresses the growing demand for personalized … – TechNode Global

Trust a health pandemic to push populations toward seeking health-oriented technology solutions to their fitness needs. The Asia Pacific region has been cited as the world’s top fitness tech markets, and this is driven by the demand for wearables and fitness trackers. Meanwhile, on-demand solutions such as streaming, also make up a big chunk of this market.
According to Swapnil Garg, Director of Global Operations at HealthifyMe, there is no one size fits all approach, with fragmentation being prevalent in the different markets in the region when it comes to delivering fitness solutions. This requires a personalized and curated strategy, with artificial intelligence (AI) playing a part in optimizing solutions fit for each market and even each user.
HealthifyMe is one of Asia’s largest and fastest-growing healthcare apps with over 20 million downloads worldwide. The company was founded in Bangalore, India in 2012, and is now headquartered in Singapore.
HealthifyMe serves as a one-stop digital health and fitness platform that provides personalized solutions to help users achieve their fitness and nutrition goals. It offers localized health content, calorie tracking, meal plans, fitness workouts, and health advice powered by a team of online nutritionists, trainers, and its artificial intelligence coach “Ria”.
The company launched in Singapore and Malaysia in late 2018 and now has a user base of 1.3 million customers based in the region. It recently raised $75 million in Series C round led by LeapFrog and Khosla Ventures and plans to use the funds to continue its expansion in Southeast Asia and India, make inroads into North America, as well as to acquire relevant companies in the digital health and fitness space. Please see attached a media release on their latest funding round.
In this TechNode Global Q&A, we learn how HealthTech is a relatively nascent space amid the rapid rise of providers that cater to every fitness need.
According to a report by the Global Wellness Institute, Asia Pacific is the world’s number one fitness tech market valued at $10.8 billion. Much of the growth is driven by tech-savvy consumers’ interest in the latest wearables and fitness trackers, which make up 69 percent (or $7.4 billion) of the total Asian fitness tech market. Streaming and on-demand fitness is the second-largest Asian market valued at $1.9 billion.
In Southeast Asia, similarly, there has been rising interest in the personal health and fitness space, particularly among millennials and working professionals. Buoyed by rising income levels, the proliferation of mobile devices, and pro-fitness government policies, Southeast Asian consumers are spending more on fitness services, including gym memberships, apps, and wearable tech that help people stay in shape.
Consumers are also becoming increasingly health-conscious. The pandemic has changed people’s attitudes towards health as they continue to care more for their health, manage their chronic conditions, and find ways to be in shape from the comfort of their homes. An increasingly tech-savvy population also means that people are turning to technology solutions as an alternative to gyms.
To cater to consumer demand, many companies have sprung up in the region to offer new and innovative products in the health and fitness space. In turn, investor sentiment in health tech has reached an all-time high. Deal value has grown four times since 2017 in the region, despite having a smaller number of deals than the years before.
While the outlook for the industry is positive, HealthTech remains a relatively nascent space especially in contrast to the west. In an increasingly competitive marketplace, companies will need to integrate devices and services and deliver cutting-edge products to ensure an expanding subscriber base and recurring revenue.
The pandemic has led to a newfound appreciation of the importance of health and wellness, which are often the two most undervalued aspects of one’s life.
Working out online and using healthcare apps is a phenomenon that has been present even before the pandemic. However, due to COVID-19, the progress of users relying on digital health platforms has been accelerated. The ongoing pandemic has normalized the use of digital solutions in health and fitness, transforming industry norms as more people recognize the value of such technology platforms.
Looking beyond the pandemic, we foresee an upward trend of more people using digital platforms with more digital monitoring solutions available. This does not only include fitness apps like HealthifyMe but digital healthcare solutions as a whole. Devices, apps, and information online provided by certified experts can help consumers be more engaged and empowered to manage their own health.
From our experience, our business has remained resilient throughout the pandemic, and we have seen an increase in our user base and engagement on our platform. Some common queries on our app are: ‘How to lose weight? What can I eat to ensure better immunity? How can I exercise at home better?’ Since there is a direct correlation between Covid mortality rates and obesity, our users’ topmost concern is how to lose weight as fast as possible.
Most digital solutions in the market only focus on one aspect of health, be it a fitness tracker, telemedicine, or diet tips. We believe there is demand for an all-inclusive app like HealthifyMe to meet the needs of health-conscious consumers in Singapore, Malaysia, and other countries in Southeast Asia. In Singapore, the fitness app market is largely dominated by fitness trackers that use artificial intelligence, while in Malaysia, healthcare apps that offer diet tips and personalized workout plans are popular. However, there seem to be few apps with holistic all-inclusive offerings in both markets.
Another challenge specific to Southeast Asia is market fragmentation. Southeast Asia is a very diverse region, with different levels of health literacy and different consumer habits in various markets. Localization is important for a platform to be successful in a particular market. At HealthifyMe, working with local dieticians and nutritionists is important to us, as they understand the local language and habits of the population in the market.
Last but not least, digital solutions in the area of personal fitness may face challenges when it comes to successfully replicating the community aspect of exercising. Livestreams and other digital fitness products may not be able to fully simulate the collaborative feel of working out at the gym with your friends or a trainer. However, solutions that are able to offer an interactive experience for users may have a competitive edge in an increasingly crowded space. With many products in the market offering convenience at low costs for consumers, social functionality can serve as a meaningful differentiator for discerning consumers.
We see HealthifyMe as the only artificial intelligence-based health, nutrition, and fitness digital platform in the region. We are proud developers of the world’s first artificial intelligence conversationalist nutritionist called ‘Ria’, which was developed over time based on key learnings obtained from HealthifyMe’s 150 million tracked meals and 10 million message exchanges between human coaches and clients.
HealthifyMe aims to be one-stop digital health and fitness platform which offers localized health content, local food calorie tracking, personalized meal and exercise workout plans and health advice powered by a team of online nutritionists, personal trainers, and AI coach. At HealthifyMe, we adopt a holistic approach to health and wellness, and we believe that nutrition is as important as exercise in leading a healthy lifestyle
It is important for us to develop a highly personalized and curated user experience for each market we expand into. For instance, in Singapore and Malaysia, we have developed a database of more than 10,000 local foods and their calorie values, including dishes like laksa, dim sum, claypot rice and ice kacang. We also have a team of local dietitians and fitness coaches who are able to deliver outstanding services on the back of strong technology built to support local needs.
Technology is at the heart of our business and we are constantly innovating to launch new features for users. Our main strategy to remain relevant in the industry is by driving continuous innovation to establish ourselves as a market leader in consumer health. We have launched home workouts through our HealthifyMe Studio platform and started doctor subscriptions as part of our service. We are also planning to launch mental wellness initiatives, and partner insurers and testing labs to increase our offerings to users.
Southeast Asia is a diverse market and it is important that we develop customized offerings such as a food library, local coaches, and technology support for users in each market we operate in.
We have local coaches which are highly qualified and experienced in each market. They can speak multiple languages and understand the ethnic diversity of Singapore, Malaysia, and Indonesia.
A large part of our consumer base in Malaysia and Singapore is between 25 to 45 years old. Over 68 percent of the users are in the overweight BMI category, and a key health concern for consumers in this region is the prevalence of diabetes at an early stage in their life. Obesity is the leading cause of this lifestyle disease. Hence, we find that weight loss and disease prevention health plans are popular amongst consumers.
There are distinct differences in consumer behavior in the markets we operate in. For example, we noticed that artificial intelligence-powered health plans are popular amongst Singapore-based users who prefer to plan their meals and workouts at their own pace. Through interactions with our coaches, we observe that most Singaporeans have a good understanding of their health and nutritional needs, relative to consumers in other markets.
In Malaysia, plans involving a human element and physical coaches are more popular. Malaysian-based users seem to prefer human interaction and more guidance in their fitness plans.
Understanding what our consumers want in each market allows us to personalize our offerings to fit their needs.
Telehealth and online pharmacies are leading the growth in the healthcare industry, says Doctor Anywhere’s Lim Wai Mun [Q&A]

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